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Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Saturday, 26 November 2016

A tale of two sittings…

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Mark Quartley (Ariel); Simon Russell Beale (Prospero) – photo by Topher McGrillis © RSC It was the best of sight-lines, it was the wo...
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Saturday, 19 November 2016

Play’d some tricks of desperation…

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Mark Quartley (Ariel); Simon Russell Beale (Prospero) – photo by Topher McGrillis © RSC If thou more murmur’st, I will rend an oak ...
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Wednesday, 20 April 2016

I have a journey, sir, shortly to go…

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Initially lured by the phenomenon that is Michael Pennington, simply being King Lear , I now know that I will be returning to the marv...
Friday, 22 January 2016

Not How it was Supposed to be…

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The terror of Jeremy Hunt’s Monday morning meetings to review trusts’ debts and waiting lists forces managers to put satisfying the hea...
Thursday, 14 January 2016

What a dream I had last night…

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Emma Cunniffe (Anne) and Natascha McElhone (Sarah Churchill) – photo by Manuel Harlan/RSC I have written before – possibly(!) more t...
Thursday, 24 September 2015

Triangulation points…

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In the mid 1980s Dr Martin Barnes created the Triangle of Objectives. The triangle demonstrates that quality, cost and time are interre...
Thursday, 9 July 2015

Never ascribe to malice…

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In my long, varied, and deep experience, I have discovered that there are mainly two reasons for incompetence in any professional arena: na...